Route Related Inquiry:
Terms & Conditions
The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made.
Management is not responsible for your luggage/baggage.
No refund is permissible for cancellation of tickets which have been postponed/preponed. Cash coupons will not be issued in this case as well.
If the age of the child is 4 years or More than 4 years Full ticket need to purchase.
Customers are solely responsible for carriage of their handbag / personal belongings and Infinity Harbour Services LLP will not be liable for any loss/damage of their hand baggage / personal belongings.
Infinity Harbour Services LLP shall have no liability whatsoever for damage to articles not permitted to be contained in Baggage as per the provisions of the Conditions of Carriage (including, without limitation, fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, camera, TV, securities, or other valuables, business documents, passports and other identification documents).
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods, cartons and any other articles that are prohibited under law. Infinity Harbour Services LLP reserves the right to disallow any excess baggage carried by the passengers.
The arrival and departure times mentioned on the ticket are only tentative timings. Boats may be delayed due to some unavoidable reasons.
Changes to the origin and/or destination of travel and customer name changes are not permitted. Changes to date or time can be made to your booking if you notify us at least 12 day prior to the scheduled departure time by calling our Customer Service on 9833881800
Pets and Animals allowed On the boats Only On Selective Routs
Passenger disturbing the co-passengers can be blacklisted and not allowed to travel in future.
Consuming alcohol is strictly prohibited.
In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged.
Seats will Be Confirmed Only after Successful Payment. (Depending Upon Seat Availability)
The passenger should carry the same identity card while travelling. If not they will be treated as travelling without a ticket.
All tickets are non-refundable. Only a single date change is allowed depending upon seat availability.
Every Passenger is insured with insurance of 5,00,000/- Rs in case of accident.